Mintago

Mintago Customer Support

Tom Catnach

Troubleshooting

Mintago Score

Account

What to do if you are seeing the error message, “USER_JOURNEY_ENROLLED_ALREADY” when logging into your Mintago account

What to do if you are seeing the error message?

My Date Of Birth is incorrect. Can it be updated?

Account Setup

I have forgotten my password but nothing comes through when I request the reset email. What should I do?

Rachele Carraro

Password

I am leaving the company, is my Mintago account transferable and can I keep on using your service?

Can I download my current pension information?

Leavers Information

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Create your workspace and invite the people you work with.

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Connect the tools your team already uses to bring data in.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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