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Understanding and Using Retail Discount Vouchers

Mintago Team avatar
Written by Mintago Team
Updated over a week ago

Summary

Learn how to access, purchase, and use retail discount vouchers available through Mintago, along with important information regarding refunds and common issues.

Use this if

You are interested in or currently using retail discount vouchers and have questions about their functionality, redemption, or troubleshooting.

How Retail Discount Vouchers Work

Steps

  1. Choose your access point: Confirm whether you are accessing the discount vouchers on the Mintago app or on the Financial Wellbeing platform (app.mintago.com).

  2. Select your brand: Browse and select your desired brand from over 200 popular options including supermarkets, retailers, electronics, restaurants, cinema, and travel.

  3. Specify amount: Type the amount you wish to spend for the voucher.

  4. Pay discounted price: Pay a discounted amount for the voucher.

  5. Receive and use voucher:

    • For the Financial Wellbeing Platform: The voucher will be emailed to you after purchase.

    • For the App: You can view all your purchased vouchers in the "Orders" section of the app.

  6. Redeem voucher: Use the voucher to make your purchase. Always check the Terms & Conditions for any restrictions (e.g., online-only, in-store-only, other usage limitations) before use.

FAQs

Q: Am I able to get a refund? A: As stated in the retail discount vouchers terms and conditions, all vouchers are non-refundable. Please read the Terms & Conditions carefully before purchasing a voucher, as they will clearly state any restrictions around where to claim the voucher.

Q: My voucher isn't being accepted. A: Please ensure you are inputting the voucher code into the correct section for payment. Read the redemption instructions carefully, as some brands instruct you to input the code into the 'gift card' section, while others have different ways of redeeming.

Q: Does the voucher have to be used in one purchase? A: Please read the redemption instructions carefully within the app (where you first purchased the discount voucher), as it will state any restrictions regarding purchasing instructions and if the voucher must be used in a single transaction.

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