Summary
This article provides instructions on how to access both the Mintago Financial Wellbeing platform and the separate Mintago Benefits App.
Use this if
You are trying to log in to either the Mintago Financial Wellbeing platform or the Mintago Benefits App for the first time, or if you are experiencing login issues.
Accessing the Mintago Financial Wellbeing Platform
Steps
Go to the Mintago Financial Wellbeing platform at app.mintago.com.
Input the email address linked to your Mintago account (this is the email where you received your welcome email).
A magic link will be sent to your email.
Open the email and click on the magic link to access the platform.
Notes
Always use the email address associated with your Mintago account.
Please ensure you are clicking on the most recent magic link. If you have un-subscribed from Mintago emails, you will not receive your magic link.
Your IT team may not have whitelisted the Mintago domain. Please re-share this link with your IT team if you are not receiving the magic link.
FAQs
Q: I haven't received my magic link. A: Your IT team might not have whitelisted the Mintago domain. Please re-share this link with your IT team . Please also check your spam or junk folder in case the email has ended up there.
Q: My magic link is sending me around in circles. A: Please ensure you are clicking on the most recent magic link. To ensure this, please delete all magic link emails from your inbox and start the process again from app.mintago.com. Please also ensure you are signing in with the same email you received your activation email to.
Q: The platform is not recognising my email address. A: Please ensure you are attempting to access the platform with the exact email address that is linked to your Mintago account.
Accessing the Mintago Benefits App
Steps
Download the 'Mintago Benefits' app from your device's app store (e.g., Apple App Store, Google Play Store).
Once the app is downloaded, open it and click Sign Up.
Input the email address you are registered on Mintago with.
Notes
The Mintago Benefits App is a separate platform from the Financial Wellbeing Platform, so your login details may be different initially. The first time you access the app, you must Sign Up for the app even if you have an existing Financial Wellbeing platform account.
FAQs
Q: I'm getting a message saying "Could not verify the employee status from your email" when signing up to the app. A: Please ensure you are clicking Sign Up (not log in) and inputting the exact email you are registered on Mintago with. This email is used to verify your employee status for the benefits app.